Frequently Asked Questions

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For all items presently listed on our website, we will need under a tablespoon of cremains per memorial. This likely sounds like a very small amount, but the cremains will be clearly visible and a little bit goes a long way when infusing them into your design.

We will ask for about what we need to make your Cremain Keepsake, but once completed we usually have some amount of cremains remaining from the process. This will be returned to you with your completed keepsake, unless you specify otherwise during checkout. (They can be held here for use in future keepsakes if you'd like.)

We are presently estimating 3-4 business days production time once the free collection kit is returned to us.  If a design is expected to take longer, it will be noted on the listing.

 We will generally send the collection kit out in the mail within 2 business days, and if  you choose for your order to be shipped via USPS Priority Express, you can expect it to arrive next day after shipment.  If USPS First Class mail is chosen, shipping times are generally 2-5 business days.  Both of these will contain tracking numbers, which will be sent to you via email before your keepsake is shipped.

*Please note that shipments are sometimes delayed due to the current worldwide Covid-19 pandemic.  Please be patient and understand that this is out of our control.

USPS is the only company that permits the shipment of cremated remains. Their regulations, as seen in USPS publication 139, require that cremated remains be shipped via Priority Mail Express.

 Cremains can come in various colors from the crematorium. Most are a chalky white, but they can range to almost charcoal black depending on exact circumstances at the time of cremation.

We have one single location in the rolling foothills of Pennsylvania.  Our mailing address is a P.O. Box to ensure safe delivery with no possible exposure to theft or inclement weather. Cremain Keepsakes' mailing address is:

P.O. Box 912, Monongahela, PA 15063

 Yes, you can mix multiple sets of cremains into the same Cremain Keepsake.  We ask that you mix the cremains prior to packaging and shipping to us.  You can combine cremains from multiple people, multiple pets, or elect to mix people and pets into the same keepsake.